The Best Way to Handle your Legal Firm’s Calls
One of the people that find telephony very important in their businesses are attorneys. Phone calls will be made by existing clients to get information about the progress of their cases. The other group of people that make calls to attorneys or their offices is prospective clients who would like to inquire about the services being offered by the attorneys or legal firms. For this reason, it is important that a law firm has a way of answering as many calls as they can even in the odd hours of the day. Our focus now goes into this.
Some legal firms employ people to work in their call center for both night and day in a bid to ensure they have the calls answered. This undertaking as you would have guessed takes a huge chunk of money. But there is a better way of ensuring that you answer all the calls without having to dig too deep into your company’s savings. Seeking the services of a legal call answering services is the other way of managing your calls. Here are some of the ways you can be able to know the best legal answering services.
The main reason for seeking the services of a legal answering service is to ensure that you receive and attend to as many calls as possible in a given day. Therefore, the first way of selecting the legal answering service for your firm is if the company offers full day and night response services. It is possible to find firms that have their virtual answering services run for a limited number of hours per day. Then, you will also find others that run for an entire day. Getting a virtual call center for your firm that will operate for the entire twenty four hours in a day is the most advisable thing to do.
The second thing that you may need to consider before settling on a legal answering service is mode of billing for the service. Call services can bill for their services in two ways. Some companies charge for a call service based on the amount of time that the service is at your disposal for use. Others charge per the amount of time there are calls being made or the talk time. It has been established that billing per talk time is a lot pocket friendly than the other mode.
The other thing that one has to ensure they check about a legal call service is the language. Most legal answering services are able to handle one or two languages. With this number, the number of clients you can handle in your firm is limited. To improve on this, you have to go for a legal answering service that can handle more than only the basic languages but a number of different languages.